Carpet Cleaning Richmond upon Thames Terms and Conditions
These Terms and Conditions set out the basis on which carpet and upholstery cleaning services are provided to customers in Richmond upon Thames and surrounding areas. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 "Company" means the carpet cleaning service provider operating under the trading name Carpet Cleaning Richmond upon Thames.
1.2 "Customer" means any individual, business, or organisation that books or receives services from the Company.
1.3 "Services" means any carpet, rug, upholstery, mattress, or related cleaning services provided by the Company, including pre-treatment, stain removal, and stain protection where applicable.
1.4 "Premises" means the property or location where the Services are to be carried out.
1.5 "Technician" means any employee, contractor, or representative of the Company assigned to carry out the Services.
2. Scope of Services
2.1 The Company provides professional carpet and upholstery cleaning services for residential and commercial customers. The exact scope of work, including specific areas, items to be cleaned, and any additional treatments, will be agreed with the Customer at the time of booking.
2.2 All Services are subject to inspection of the Premises and items to be cleaned. The Company reserves the right to amend or decline the Service if the condition of the items or the environment makes it unsafe or unsuitable to proceed.
2.3 The Company will use cleaning methods and products considered reasonable and appropriate for the type of fabric or flooring, taking into account manufacturer guidelines where available.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s designated booking channels. By making a booking, the Customer confirms that they are authorised to do so and that they accept these Terms and Conditions.
3.2 At the time of booking, the Customer must provide accurate information about the Premises and the items to be cleaned, including approximate room sizes, number and type of carpets or upholstery, parking availability, and any known stains, damage, or special requirements.
3.3 All bookings are subject to availability. The Company will confirm the date and time of the appointment. Any time given for arrival is an estimate and may be subject to reasonable variation due to traffic, prior appointments, or other circumstances beyond the Company’s control.
3.4 The Company may request photographs or additional information in order to provide an accurate quotation or to determine the suitability of the requested Services.
4. Access to the Premises
4.1 The Customer is responsible for providing safe and reasonable access to the Premises at the agreed date and time, including access to electricity, hot and cold water, and adequate lighting.
4.2 The Customer must ensure that any parking requirements are arranged in advance, including any permits or permissions necessary. Any parking fees or penalties incurred due to inaccurate information or lack of arrangements will be charged to the Customer.
4.3 The Customer must remove small furniture, personal items, fragile objects, and valuables from the areas to be cleaned before the Technician arrives. The Company is not responsible for moving heavy furniture, electrical items, or large objects unless previously agreed.
5. Customer Obligations
5.1 The Customer must disclose any known issues that may affect the provision of the Services, including pre-existing damage, loose or worn carpets, colour fading, severe staining, infestation, or previous use of unsuitable cleaning products.
5.2 The Customer must keep children, pets, and other occupants away from the working area for the duration of the cleaning and until carpets or upholstery are fully dry.
5.3 The Customer is responsible for ensuring that the Technicians can work in a safe, hazard-free environment. Any health and safety risks must be disclosed to the Company before the appointment.
6. Prices and Quotations
6.1 All prices are provided in advance of the booking where possible, based on the information supplied by the Customer. Quotations may be given as a fixed price or as an estimate.
6.2 If upon arrival the Company discovers that the information provided by the Customer was incomplete or inaccurate, the Company reserves the right to adjust the price or modify the Service. If the Customer does not accept the revised price, the Company may cancel the booking and a call-out or cancellation fee may apply.
6.3 Unless otherwise stated, prices are inclusive of labour, use of equipment, and standard cleaning products. Additional charges may apply for stain protection, emergency or out-of-hours services, difficult access, extremely soiled items, or additional rooms or items not originally included.
7. Payments
7.1 Payment terms will be confirmed at the time of booking. The Company may require a deposit to secure the booking, with the balance payable on completion of the Service.
7.2 Payment may be made by accepted methods as notified by the Company. Cash payments, where accepted, must be made directly to the Technician on the day of the Service. Electronic payments must be made in accordance with the instructions provided by the Company.
7.3 For commercial or repeat Customers, the Company may agree specific payment terms, such as invoicing and payment within a set period. Any such terms will be confirmed in writing.
7.4 If payment is not received in full by the due date, the Company reserves the right to charge interest on the outstanding amount and to recover any reasonable costs of collection.
8. Cancellations, Rescheduling, and Late Access
8.1 The Customer may cancel or reschedule a booking by giving reasonable notice in line with the Company’s cancellation policy. The required notice period and any applicable fees will be explained at the time of booking.
8.2 If the Customer cancels or reschedules with less than the required notice, the Company may charge a cancellation fee, which may be a fixed amount or a percentage of the quoted price.
8.3 If the Technician is unable to gain access to the Premises at the agreed time, or if the Service cannot be carried out due to the Customer’s failure to meet their obligations under these terms, the appointment may be treated as a late cancellation and the applicable fee may be charged.
8.4 The Company reserves the right to cancel or reschedule a booking at any time due to circumstances beyond its control, including illness, equipment failure, adverse weather, or access issues. In such cases, the Company will offer an alternative appointment and will not be liable for any indirect or consequential loss.
9. Service Quality and Limitations
9.1 The Company aims to provide Services with reasonable care and skill, using suitable methods and products for the items being cleaned.
9.2 While the Company will make reasonable efforts to remove stains and marks, stain removal cannot be guaranteed. Some stains may be permanent or may respond unpredictably to cleaning.
9.3 The Customer acknowledges that certain materials, aged carpets, and pre-existing wear or damage may limit the results achievable and may carry an increased risk of deterioration during cleaning. The Company will not be liable for any damage arising from inherent defects, weaknesses, or pre-existing conditions.
9.4 Drying times can vary depending on ventilation, temperature, humidity, and the type of carpet or upholstery. The Company gives indicative drying times only and is not responsible for any damage caused by use of items before they are fully dry.
10. Liability
10.1 The Company will take reasonable care to avoid damage to the Customer’s property. If damage is caused by the negligence of the Company or its Technicians, the Company will, at its option, repair the damage, pay for the repair, or offer a fair replacement or compensation.
10.2 The Customer must inspect the work as soon as reasonably practicable after completion and notify the Company of any issues or damage within 48 hours. The Company may need to inspect the Premises and the items in person in order to assess any claim.
10.3 The Company’s total liability in respect of any claim arising out of the provision of the Services shall be limited to the price paid or payable for the Services directly related to the claim, except where such limitation is not permitted by law.
10.4 The Company shall not be liable for any indirect, special, or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.
10.5 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
11. Waste Handling and Environmental Regulations
11.1 The Company will comply with applicable regulations relating to the handling, storage, and disposal of waste and cleaning solutions generated in the course of providing the Services.
11.2 Any waste collected during the cleaning process, including dirty water, residues, and disposable materials, will be managed responsibly by the Technician. Where required, waste will be removed from the Premises and disposed of in accordance with relevant waste management laws and environmental guidelines.
11.3 The Customer must not request or insist that the Technician disposes of waste in an unlawful manner, for example by pouring substances into inappropriate drains or disposing of materials in general household waste where this is not permitted.
11.4 If the Customer has specific environmental or waste requirements, these must be communicated at the time of booking so that the Company can confirm whether such requirements can be met and whether additional charges will apply.
12. Insurance
12.1 The Company will maintain appropriate insurance cover in respect of its Services, including public liability insurance, subject to the terms and exclusions of the relevant policies.
12.2 The existence of insurance does not extend or increase the Company’s liability beyond the terms set out in these Terms and Conditions.
13. Complaints and Disputes
13.1 If the Customer is dissatisfied with any aspect of the Service, they should contact the Company as soon as possible, and in any event within 48 hours of completion of the work, so that the issue can be investigated.
13.2 The Company may request photographs, further details, or an opportunity to re-attend the Premises in order to inspect and, where reasonable, rectify any issues.
13.3 The Company aims to resolve complaints promptly and fairly. If a resolution cannot be reached, the Customer may be advised of any further options available under applicable law.
14. Privacy and Data Protection
14.1 The Company will collect and process personal data only to the extent necessary to manage bookings, provide Services, process payments, and handle enquiries or complaints.
14.2 The Company will take reasonable steps to safeguard personal information and will not sell or share it with third parties except as required to deliver the Services, comply with legal obligations, or with the Customer’s consent.
15. Amendments to Terms and Conditions
15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when posted or otherwise communicated to Customers and will apply to future bookings.
15.2 The version of the Terms and Conditions in force at the time of booking will apply to that particular booking, unless a change is required by law or regulation.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
17. Severability
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written quotation or confirmation of booking provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, agreements, or understandings.
18.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
Carpet Cleaning
Upholstery Cleaning
End Of Tenancy Cleaning
Domestic Cleaning
House Cleaning
Office Cleaning
