Prices on Carpet Cleaning Services in Richmond upon Thames, TW9

Choose the best carpet cleaning company in Richmond upon Thames, TW9. We will be more than happy to give you a free quote on any service we offer.

Carpet cleaning  Carpet Cleaning 
price from
| £55		 Upholstery Cleaning Upholstery Cleaning 
price from
| £55
End Of Tenancy Cleaning End Of Tenancy Cleaning 
price from
| £95		 Domestic Cleaning Domestic Cleaning 
price from
| £13.50
House Cleaning House Cleaning 
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| £13.50		 Office Cleaning Office Cleaning 
price from
| £13.50

*Price excluding VAT
*Minimum charge apply


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Complaints Procedure for Carpet Cleaning Richmond upon Thames

This Complaints Procedure explains how customers of Carpet Cleaning Richmond upon Thames can raise concerns about our carpet, upholstery, and related cleaning services, and how we will respond. Our aim is to resolve any issues quickly, fairly, and transparently, and to use feedback to continually improve our service in the local area.

Our commitment to you

We are committed to providing a professional and reliable cleaning service. If you are unhappy with any aspect of the work carried out, our staff, or our communication, we want to hear from you. We will treat every complaint seriously, investigate it thoroughly, and aim to reach a fair resolution as soon as reasonably possible.

We will always:

Listen carefully to your concerns, treat you with respect and courtesy, keep your information confidential where possible, investigate impartially and objectively, explain our findings and any actions we will take, and use your feedback to improve our carpet cleaning services across our service area.

What this procedure covers

This procedure covers complaints related to our cleaning services, including carpet cleaning, rug cleaning, upholstery cleaning, stain removal, and associated customer service issues. It applies to the work carried out at your home or business premises and to any communication you have with us before or after the service.

This procedure does not cover issues unrelated to our services, such as disputes between third parties or matters that fall outside our reasonable control, such as access restrictions or hazards that prevent us from safely completing the work.

How to make a complaint

You can raise a complaint in a way that is convenient for you. Wherever possible, please contact us as soon as you become aware of a problem so we can address it promptly.

You may contact us by your usual communication method with our company. When submitting a complaint, please provide the following details:

Your full name, your address where the service was carried out, the date of the cleaning service, a clear description of what went wrong, and what outcome you are seeking, for example a re-clean of a specific area, an explanation, or another form of resolution.

Providing as much information as possible helps us investigate thoroughly and respond more quickly.

Informal resolution

Many concerns can be resolved quickly and informally. We encourage you to raise any issues with us at the earliest opportunity, for example on the day of service or shortly afterwards. If you contact us informally, we will aim to:

Understand your concern in detail, review any relevant information and notes from the cleaning visit, agree any practical steps we can take, such as returning to address a missed area, and confirm with you whether you are satisfied with the proposed solution.

If you are not satisfied with the outcome of the informal conversation, or if the matter is more serious or complex, you can make a formal complaint using the process below.

Formal complaints process

When you make a formal complaint, we will follow these stages.

Stage one: Acknowledgement

We will acknowledge your complaint within a reasonable timeframe after receiving it. In our acknowledgement, we will confirm that we have received your complaint, outline the next steps in the process, and provide an estimated timescale for our investigation and response.

Stage two: Investigation

A designated person within Carpet Cleaning Richmond upon Thames will review your complaint. The investigation may include checking the booking details and service records, reviewing any notes or photographs taken by our cleaning team, speaking to the staff involved where appropriate, and, if needed, asking you for further information.

We aim to complete the investigation within a reasonable period. If there is a delay, we will let you know and explain the reason.

Stage three: Response and outcome

Once our investigation is complete, we will provide you with a written or recorded response that explains what we have found, confirms whether your complaint has been upheld in full, in part, or not upheld, and sets out any actions we will take to put things right where appropriate.

Possible outcomes may include an apology and explanation, a re-clean of specific areas, a partial or full adjustment to the service charge where justified, or changes to our internal processes or staff training to prevent similar issues in future.

If you remain dissatisfied

If you are not satisfied with our response, you may ask us to review the decision. A more senior member of our team, who was not directly involved in the original investigation where possible, will reconsider the complaint and our handling of it. We will then provide you with a final response, explaining whether our original decision stands or whether we will take further action.

In some circumstances, you may have the option to seek independent advice or take further steps, such as alternative dispute resolution or legal action. This procedure does not affect your statutory rights.

Timescales

While exact timescales may vary depending on the complexity of the complaint and the availability of information, our aim is to:

Acknowledge your complaint as soon as reasonably possible, complete our initial investigation within a reasonable period, and keep you informed if more time is needed. We will always seek to handle your complaint without unnecessary delay.

Confidentiality and data protection

We treat all complaints with sensitivity and confidentiality. Information you provide will only be shared with those who need it to investigate and respond to your complaint, or where we are required to disclose it by law. We will handle your personal data in line with our data protection obligations and will keep records of complaints and their outcomes for an appropriate period.

Using complaints to improve our service

We value feedback from our customers across the areas we serve, as it helps us improve the quality and reliability of our carpet and upholstery cleaning services. We regularly review the complaints we receive to identify patterns, staff training needs, and areas where our processes or communication can be improved.

By following this Complaints Procedure, we aim not only to resolve individual issues but also to enhance our overall service for all customers who choose Carpet Cleaning Richmond upon Thames.



What Our Customers Say

Excellent on Google
4.9 (75)

What Our Customers Say

I had a wonderful experience with this cleaning service. They were prompt, friendly, and extremely effective. The team paid attention to all the details. I highly recommend them for great quality work.

T

The response could not have been quicker. The team was amazing--thorough, reassured us throughout, and cleaned to perfection. Would definitely recommend and return.

K

Highly impressed! Efficient setup, minimal mess, and thorough cleanup. Sanitizing the ducts was the cherry on top. Friendly, hardworking crew.

L

The booking process for regular cleaning was straightforward and smooth. The cleaner they sent is exceptional--dedicated, warm, and professional.

Q

The booking process was easy and quick, the technician was on time, cleaned my carpets including all stains, and left them smelling fresh after steam cleaning. I'm very happy with the service.

L

Communication was quick and my questions answered. The quote was reasonable and the cleaner who came was polite and efficient.

S

CarpetCleaningRichmondUponThames did an amazing cleaning job. Every area was spotless, and the team was on time and incredibly professional. I'll be using their services again without hesitation.

A

I've relied on House Cleaning Richmond Upon Thames for my cleaning needs for a few months and have found their service to be exceptionally professional and reliable.

R

After using Carpet Cleaning Richmond Upon Thames for a deep clean, my house was spotless! They were very detailed and cleaned every area. The place looked amazing, so I arranged for ongoing cleaning appointments.

B

I can't recommend Richmond Upon Thames Domestic Cleaning enough! Their team provided a deep cleaning that left my home perfectly clean and fresh. Their professionalism really stood out.

S

Having Carpet Cleaning Richmond Upon Thames handle our move-in clean was the perfect choice. The house was fresh and sparkling, just waiting for us to unpack.

J

It's been a couple of months, and the service has been great. The staff always respond and check in, and our cleaner is kind and very thorough.

D

Very detailed and skilled work provided by a friendly team. All of our worries were thoughtfully handled. This cleaning service is second to none!

J

The transparency and simplicity of the process truly impressed me. My cleaner was courteous, attentive to detail, and I felt at ease with her around my children. After a handful of cleans, I opted for a monthly service with Richmond Upon Thames Domestic Cleaning due to their consistent reliability and openness.

T

Absolutely recommend CarpetCleaningRichmondUponThames! We used them for our end of lease cleaning and were so impressed. Prices were fair and the place was spotless--our landlords even commented on how great it looked.

C

Fantastic cleaning service! My home always looks spotless, just like when I first moved in. The cleaner is friendly, meticulous, and does an outstanding job each week. I highly recommend House Cleaning Richmond Upon Thames.

K

For the past year, Richmond Upon Thames Domestic Cleaning has sent a cleaner weekly who is nothing short of amazing--both in cleaning ability and personality. I would recommend Richmond Upon Thames Domestic Cleaning without hesitation, above any previous service.

J

Amazing attention to detail, especially with my wooden surfaces--they look brand new! The cleaning was thorough and the staff were pleasant. Would definitely recommend.

J

The cleaners did an outstanding job, covering every inch of the flat. Professional and pleasant service. Would definitely recommend!

J

We just had our first cleaning with House Cleaning Richmond Upon Thames, and it exceeded expectations. Our cleaner was so friendly and detailed, and our place looks fantastic. Looking forward to next month.

C

Superb service-- Richmond Upon Thames Domestic Cleaning was thorough, efficient, and maintained professionalism at every step.

A

Just experienced our first cleaning today and I'm thoroughly impressed. Efficiency and excellent results all around. Great company!

C

Cleaners carried out their work with professionalism and precision. Thank you!

J

Professional, thorough, and reliable-- Carpet Cleaning Richmond Upon Thames did an amazing end of tenancy cleaning. The place is cleaner than ever, and I would recommend them highly.

C

Exceptional job! The cleaners were friendly and professional. Booking was hassle-free. Fantastic experience!

T

Our cleaner was prompt, did an outstanding job, and helped with everything we needed. The booking process was easy and communication clear. We'll surely book this service again.

K

Anyone who needs reliable and thorough cleaning should contact Richmond Upon Thames Domestic Cleaning. The results are evident immediately.

D

Impressed with the punctual and courteous service. Our carpet cleaner did a fantastic job and was very polite. Highly recommend this company.

K

Service and pricing were both spot on!

A

She's personable and gets the job done efficiently. Fantastic results!

M

It was a good experience with the cleaner. On time, organized and efficient work, polite nature, and actively sought my thoughts.

D

We were very pleased with Richmond Upon Thames Domestic Cleaning's office cleaning service. Their work was professional and thorough, and the price was good, making the experience more satisfying.

D

An understanding and adaptable cleaning service at home. Cancellation policies are lenient. Richmond Upon Thames Domestic Cleaning will see a lot of me!

A

I opted for House Cleaning Richmond Upon Thames's cleaning service once to freshen up my apartment. The team did an impressive job covering all areas, including windows, and organizing rooms. I look forward to using them again.

A

This is the best cleaning service I've experienced thus far! The team arrived punctually, maintained professionalism, and left my home in impeccable cleanliness, truly looking its best.

M

The level of professionalism at Richmond Upon Thames Domestic Cleaning's customer service is commendable--they arranged a cleaner for my aged mum, who has been exceptional and makes my mom feel comfortable. Highly recommend this company.

L

I used this company for the first time and found the customer service communication excellent when setting up the appointment. The cleaner was amicable and professional, delivering prompt and courteous service. I will certainly use this again and recommend!

M

Exhibiting remarkable professionalism, the team did a detailed job - kitchen appliances were left gleaming and the carpets looked great. Swift service at short notice accompanied by a fair pricing left a positive impression. Would use again.

N

The Richmond Upon Thames Domestic Cleaning team's trustworthiness is unmatched! They are simply lovely and reliable! We've been pleased with our flat's bi-weekly cleaning service and eagerly anticipate an exceptional deep clean!

E

Couldn't be happier with Carpet Cleaning Richmond Upon Thames for my end of tenancy clean. They went above and beyond, and my landlord was impressed, returning my full deposit to me.

R

I couldn't be happier with CarpetCleaningRichmondUponThames's cleaning services! The cleaner was professional and took the time to explain any issues he found. Fast, trustworthy, and extremely detail-oriented service. Highly recommend them for any cleaning needs!

A

I was extremely satisfied with the service provided by End of Tenancy Cleaning Richmond Upon Thames. Their professionalism, communication, and friendliness shone through. The cleaning, particularly of the bathrooms and kitchen, was impeccable.

J

Choosing CarpetCleaningRichmondUponThames for a deep cleansing of my three-bedroom house soared above expectations. They were timely, courteous, and professional. My home now looks fantastic, and I'll definitely book them again. Highly recommended!

T

With challenging cleaning assignments, my uncle went with Carpet Cleaning Richmond Upon Thames. The team didn't hesitate, delivering exceptional results that went beyond his expectations. Many thanks for the terrific work!

D

Undoubtedly the most thorough and brilliant end of tenancy cleaners. They left our house sparkling clean, and we've reclaimed our full deposit on two occasions. Great customer service. Fully recommend them.

I

The cleaner from Richmond Upon Thames Domestic Cleaning impressed us with his meticulous work and adherence to our specifications. His ability to communicate effectively was a huge plus. I would recommend them to anyone wanting a perfectly cleaned flat.

R

Both efficient and friendly, the staff are consistently professional. The house is left looking superb and smelling delightful, with rates that are fair.

K

We were thrilled with our cleaner! Her tidiness, efficiency, and speed were outstanding. She was very polite and friendly. End of Tenancy Cleaning Richmond Upon Thames's customer service is wonderful, addressing all questions swiftly. Highly recommended!

B

Perfectly detailed cleaning job, tremendous value for money from a professional and flexible team. Their meticulous care and attention were exceptional. My flat is perfectly clean! 10/10.

L

House Cleaning Richmond Upon Thames truly impressed me with their move-in clean. The apartment was a mess at first, but they turned it around completely, making it feel new and clean, including the tricky spots.

V

Professionalism and competence were evident in the cleaning crew. The cleaning standard was top-notch. They attentively re-cleaned a carpet area we pointed out. I will surely use their services again.

J

Extremely pleased with the service. They arrived as scheduled and completed the job very efficiently. Highly recommend!

N

The office deep cleaning by End of Tenancy Cleaning Richmond Upon Thames was of a very high standard. Their pre-work visit and excellent communication were appreciated. Highly recommend and would use again.

C

Incredible service! The cleaners were very polite and hardworking. Extremely pleased with their work in my home.

D

Superb cleaning crew, they did an exceptional job. We employed them for our end of tenancy cleaning and were highly pleased with the results. The house was spotless, the prices are good, and communication is efficient!

M

This firm has cleaned my sofa twice, delivering quick and professional results each time. Highly recommended.

G

Reliable and attentive. Cooperative and friendly.

P

Initially thinking I couldn't afford to hire CarpetCleaningRichmondUponThames, I looked into them anyway - only to find out their quote fell precisely in my budget range. Their delivery turned out to be as impeccable as promised too - appearing on time, being very mannered and making sure every task was dealt with carefully yet thoroughly.

A

Thorough, friendly, and pleasant. Highly recommend End of Tenancy Cleaning Richmond Upon Thames.

B

I am always impressed by how the cleaners work. Very organized, they took the shortest time possible unbeatable services.

R

The cleaner is absolutely amazing, incredibly humble, amicable, and attentive. She is extremely professional and stands out from the rest. It was an outstanding experience!

A

We have developed a positive relationship and it makes all the difference in my satisfaction with her services.

H

This is one of the best cleaning companies in the area. Their cleaners are always prompt and professional. I am very happy with them.

H

These guys are nothing like all the fraudsters you will find out there. They charged me exactly the amount that was listed in the quote. The cleaning team was arrived promptly and left my place spotless. Working with these guys is easy and straightforward. I highly recommend End of Tenancy Cleaning Richmond Upon Thames.

G

My windows have never looked better thanks to this amazing cleaning job.

P

These cleaners in London are simply the best! Their commitment to perfection and open communication were greatly appreciated.

T

Yesterday's encounter with Carpet Cleaning Richmond Upon Thames exceeded all expectations. The gentleman who arrived was truly exceptional and did an impeccable job on our carpets, which had accumulated a lot of dirt from being indoors for such a long time.

J

Speedy and dependable carpet cleaners. Highly recommended.

D

As a first-time user, I was extremely impressed by their level of skill and dedication.

B

My bathrooms are all now well sanitised, toilet cleaned, sinks and taps left shining, and I can see my own reflection in the mirror again. End of Tenancy Cleaning Richmond Upon Thames are the absolute best domestic cleaners around. Always exceeds expectations!

G

A big thank you to Carpet Cleaning Richmond Upon Thames for their outstanding work yesterday. They showed up on time and seamlessly completed the task at hand. My carpets have never looked better. Job well done!

T

Deluxe items perfect for experienced and skilled professional window cleaners, with amazing price tags - splendid!

D

Quick, efficient, and friendly - it doesn't get much better than that when it comes to a cleaning service's staff.

E

Myself and my wife were very impressed with the house cleaning job done by Carpet Cleaning Richmond Upon Thames. It was done to an extremely high standard. I've never seen my kitchen sparkle like that!

A

The following review is for the carpet cleaning Richmond Upon Thames Domestic Cleaning provided for me. Two cleaners arrived at my address within a few days of my call. They brought all the equipment they needed and worked quickly. They cleaned several of my carpets, with steps including washing, vacuuming and wiping. They were thorough in their work and removed any sort of imperfection. The team got the job done in a few hours and were amiable. I am impressed with the service, as well as the cost I paid. Overall, I rate them highly and will use their services again.

M
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